Privacy Policy

1. Introduction

Alloy HVAC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy complies with Colorado state privacy laws, including the Colorado Privacy Act (CPA).

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Service request details and property information
• Payment and billing information
• Communication preferences
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing HVAC services and customer support
• Scheduling appointments and service calls
• Processing payments and billing
• Communicating about services, promotions, and updates
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets
• Consent: With your explicit consent for specific purposes

5. Your Colorado Privacy Rights

Under the Colorado Privacy Act, Colorado residents have the following rights:

• Right to Know: Request information about the personal data we collect and how it's used
• Right to Access: Request a copy of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information or targeted advertising
• Right to Data Portability: Request your data in a portable format

To exercise these rights, please contact us at contact@alloyhvac.com or call (720) 902-8778. We will respond to your request within 45 days.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer information for 7 years after the last service interaction.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Colorado-Specific Provisions

This Privacy Policy complies with the Colorado Privacy Act (CPA) and other applicable Colorado state laws. Colorado residents have additional rights under state law, including the right to appeal our decision regarding privacy rights requests.

If you are not satisfied with our response to your privacy rights request, you may appeal by contacting us at contact@alloyhvac.com with "Privacy Appeal" in the subject line.